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Frequently Asked Questions
01Are the products genuine?▾
Yes. All products listed are 100% genuine, sourced directly from authorized distributors and manufacturers. Anas Autos is also an authorized Denso dealer in Pakistan.
02Do you deliver nationwide?▾
Yes, we deliver across Pakistan. Karachi orders arrive in 1–2 business days, other major cities in 2–4 days, and remote areas in 5–7 days.
03What payment methods do you accept?▾
We accept EasyPaisa, JazzCash, bank transfer, and Cash on Delivery (COD) for select areas.
04How do I know if a part fits my car?▾
Every product is mapped by vehicle make, model, and year. Check the title and description, or send us your car details on WhatsApp (0327-3712598) for confirmation before ordering.
05Can I return a product if it doesn't fit?▾
Yes. Returns are accepted within 7 days of delivery if the item is unused and in original packaging. See our Return & Refund Policy for details.
06What if I receive a damaged or wrong item?▾
Report it within 48 hours of delivery via WhatsApp or email with photos. We will arrange a replacement or refund.
07How long does delivery take?▾
Estimated delivery is 3–7 business days depending on your location, as outlined in our Terms & Conditions.
08Is Cash on Delivery available everywhere?▾
COD is available for select areas only. If unavailable in your area, EasyPaisa, JazzCash, or bank transfer can be used instead.
09Do products come with a warranty?▾
Products carry the manufacturer's warranty where applicable. Anas Autos does not provide additional warranty beyond what the manufacturer offers.
10How can I track my order?▾
Once dispatched, you will receive tracking details via SMS/WhatsApp. You can also contact us directly for an order status update.
11Can I order in bulk or as a workshop/mechanic?▾
Yes. For bulk or trade orders, email us at anasnaveed996@gmail.com or WhatsApp 0327-3712598 — we'll get back within 24 hours.
12How do I contact Anas Autos?▾
WhatsApp/Phone: 0327-3712598 or 0315-855996
Email: anasnaveed996@gmail.com
Hours: Monday to Saturday, 10:00 AM – 8:00 PM
Address: Tibet Center, Karachi, Pakistan
Email: anasnaveed996@gmail.com
Hours: Monday to Saturday, 10:00 AM – 8:00 PM
Address: Tibet Center, Karachi, Pakistan
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