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Frequently Asked Questions
01Are the products genuine?
Yes. All products listed are 100% genuine, sourced directly from authorized distributors and manufacturers. Anas Autos is also an authorized Denso dealer in Pakistan.
02Do you deliver nationwide?
Yes, we deliver across Pakistan. Karachi orders arrive in 1–2 business days, other major cities in 2–4 days, and remote areas in 5–7 days.
03What payment methods do you accept?
We accept EasyPaisa, JazzCash, bank transfer, and Cash on Delivery (COD) for select areas.
04How do I know if a part fits my car?
Every product is mapped by vehicle make, model, and year. Check the title and description, or send us your car details on WhatsApp (0327-3712598) for confirmation before ordering.
05Can I return a product if it doesn't fit?
Yes. Returns are accepted within 7 days of delivery if the item is unused and in original packaging. See our Return & Refund Policy for details.
06What if I receive a damaged or wrong item?
Report it within 48 hours of delivery via WhatsApp or email with photos. We will arrange a replacement or refund.
07How long does delivery take?
Estimated delivery is 3–7 business days depending on your location, as outlined in our Terms & Conditions.
08Is Cash on Delivery available everywhere?
COD is available for select areas only. If unavailable in your area, EasyPaisa, JazzCash, or bank transfer can be used instead.
09Do products come with a warranty?
Products carry the manufacturer's warranty where applicable. Anas Autos does not provide additional warranty beyond what the manufacturer offers.
10How can I track my order?
Once dispatched, you will receive tracking details via SMS/WhatsApp. You can also contact us directly for an order status update.
11Can I order in bulk or as a workshop/mechanic?
Yes. For bulk or trade orders, email us at anasnaveed996@gmail.com or WhatsApp 0327-3712598 — we'll get back within 24 hours.
12How do I contact Anas Autos?
WhatsApp/Phone: 0327-3712598 or 0315-855996
Email: anasnaveed996@gmail.com
Hours: Monday to Saturday, 10:00 AM – 8:00 PM
Address: Tibet Center, Karachi, Pakistan

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